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The City Council offers a free mediation service to resolve conflicts (24/01/2018)

The City Council of Puerto Lumbreras offers a free municipal mediation service, which has the support of a social worker expert in the matter to deal with neighborhood conflicts, as a couple, family or school.

This service to the citizen is based on a catalog of functions for the resolution of possible conflicts in communities of neighbors and individuals, avoiding the judicial path and its costs to the citizens.

The figure of the mediator intervenes so that two or more people can improve their relationship and manage their conflicts properly.

The expert in mediation explained that "this service aims to help citizens to see the conflict in a different way and see the common points that bring them closer." It is not directed, it is not advised, it helps the parties to arrive to their agreements on their own. "

The municipal mediation service of Puerto Lumbreras is carried out in the Social Services dependencies since 2014 and has no cost for any of the parties.

The professional that integrates it is specialized in the peaceful resolution of the different conflicts and cases that are presented before the City Council, both in the social, community and municipal organization.

The mayor of Puerto Lumbreras, Mª Ángeles Túnez, explained that "with this tool we offer the public an effective alternative for resolving conflicts under the principles of confidentiality, impartiality and neutrality, without resorting to complaints or lawsuits."

In addition, Tunisia added that "the municipal mediation program avoids the deterioration of relations between the parties and allows the solution to the conflict to arrive more quickly than if it is tried through the courts, thus avoiding not only economic costs but also emotional. "

Any citizen residing in Puerto Lumbreras can access this program by contacting the Social Services office, located on the Región Murciana avenue or by calling 968 402 071.

Source: Ayuntamiento de Puerto Lumbreras

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