| COVID-19 accelerates the digitization of the Region's tourism offices | In 2019, more than 6,600 attentions were made at the Tourist Office, 1,100 more than the previous year The Puerto Lumbreras Tourist Office, together with the Network of Tourist Offices in the Region of Murcia, has developed a guide with post-COVID-19 action protocols for reopening the offices and managing guided visits in the municipality, when indicated by the phases and deadlines set by the health authorities.
It brings together the measures to apply the hygienic and sanitary recommendations raised by the Ministry of Health to ensure the protection and safety of workers and users. This protocol proposes as a restrictive measure the limitation of capacity and the limitation of the security space in offices, in addition to carrying out an increase in cleaning processes, hygiene measures, limitation of promotional material and the use of PPE to guarantee the security of professionals.
The Councilor for Tourism, Toņi Navarro, thanks the Directorate General for Tourism of the Autonomous Community of the Region of Murcia "for providing us with safety screens to protect workers and users, and to adapt to the new regulations imposed by the health alert by COVID- 19 " As for the carrying out of the guided tours, visits are initially recommended for small groups (not exceeding 10 people) and the promotion of short trips from the place of origin, seeking the local factor and exclusivity, avoiding mass tourism. On the other hand, the protocol recommends accelerating the digitization of the customer service of the tourism offices of the Region, using other alternatives such as the implantation of QR codes for the download of promotional elements such as brochures, reducing the use of paper as a transmitting element, something that is being worked on to gradually implement it. In addition, among the novelties of phase 2 of de-escalation (as of Monday, May 25 in the Region of Murcia, pending approval by the Ministry of Health), the opening of museums stands out, in the case of the municipality, the Casa cultural space.
of the Elves, as well as common areas in hotels and interior spaces in restaurants, although with limited capacity, one third and 40%, respectively. Puerto Lumbreras is a Sicted destination (Integral System of Spanish Tourist Quality in Destination).
In 2019, more than 6,600 attentions were made at the Tourist Office, telephone, email, social and face-to-face networks, 1,100 more than the previous year.
Source: Ayuntamiento de Puerto Lumbreras