Portal de Puerto Lumbreras

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The Municipal Office of Consumer Information increased by 20% the number of users during the past year (18/02/2013)

94% of the consultations have been on the service sector, especially electricity, telephone and internet.

The Municipality of Puerto Lumbreras, through the Municipal Office of Consumer Information (OMIC), attended last year more than 500 people who have requested information and consulted on consumption.

Thus, 94% of people who came to the office made inquiries and / or complaints about the service sector, especially electricity, fixed and mobile telephony and Internet.

In this regard, the Office of Consumer Information of session aims to inform, help and guidance to consumers and users.

Also, the office staff has organized and coordinated training programs and information campaigns in order to ensure adequate training and information of users.

In addition, this office provides to consumers and users access to technical and legal documentation updated on consumption.

Thus, the Councillor for Social Policy and Health, Maria Angeles Tunisia, explained that "by tracking the performance of the Municipal Office of Consumer Information check the use that people make of the service, and the state of satisfaction users with the services they hire and consume ".

In addition, the councilor pointed out that "since the council will continue to work on the same line defending the rights of citizens, responding to queries and disseminating responsible drinking habits, so it is important that people know the existence of this service Free offering the hall ".

Finally it should be noted that the Consumer Information Office is open Monday, Wednesday and Thursday from 09:30 am to 13:30 pm and is located on the first floor of the City of Puerto Lumbreras.

Source: Ayuntamiento de Puerto Lumbreras

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